FAQ

Q1: How can I place an order?The ordering process is extremely straightforward and user-friendly, which only takes 4 simple steps:

 

Select Products: Browse our product catalog and add your favorite items to the shopping cart.

Fill in Information: Proceed to the checkout page and fill in your shipping address and contact details accurately.

Secure Payment: We support major global credit cards including Visa, Mastercard, American Express and Discover. All transactions are processed directly through a highly encrypted payment gateway without any tedious redirects.

Confirm Order: Upon successful payment, you will receive an order confirmation email instantly, and then we will arrange shipment for you promptly.

Security Guarantee: We adopt globally recognized PCI-DSS certified platform and end-to-end encryption technology. This means your credit card information is processed directly through protected financial channels, and our system will never store any of your sensitive card data, ensuring 100% secure and worry-free payment.
Q2: Is my payment information secure?Absolutely secure. Protecting your privacy and fund security is our top priority. We have adopted a dual-protection system:

 

Global Financial-grade Standard: Our payment platform is PCI-DSS certified (Payment Card Industry Data Security Standard), complying with the highest global payment data security requirements.

Bank-level Encryption Technology: Through SSL/TLS end-to-end encryption, your sensitive data such as credit card number and billing address will be locked in real-time during transmission. Even our back-end staff cannot access your private card information, guaranteeing a completely worry-free shopping experience.

Q3: Where is my order shipped from and how long does delivery take?All our products are shipped directly from USA Warehouse, ensuring quality control and efficient processing.

 

Order Processing: After order confirmation (usually within 12 hours upon successful payment), we will finish sorting and hand over to the logistics company within 2 business days.

Estimated Delivery Time:

US Domestic Orders: Enjoy express logistics service with standard delivery time of 3-5 business days.

International Orders: Generally 7-15 business days, subject to the destination distance and local logistics speed.

Q4: Do I need to pay extra tariffs or import duties upon receipt?Not at all. To make your cross-border shopping as smooth as local shopping, we implement an all-inclusive pricing policy:

 

All Taxes Included: The total amount you pay at checkout covers product cost, international shipping fee, as well as possible import tariffs and VAT of the destination country.

No Hidden Fees: You don’t need to pay any extra fees to customs or courier companies when the package arrives. We will handle all customs clearance and tax payment procedures for you.

Worry-free Receipt: Since we have prepaid relevant taxes, your package will go through customs more smoothly, truly achieving "what you see is what you pay".

Q5: How can I track my order status in real time?We provide fully transparent real-time tracking service:

 

Email Notification: Once the order is shipped, the system will automatically send a tracking number to your registered email: AuraeService@outlook.com.

Account Inquiry: You can log in to your account anytime and check the real-time logistics status in the "Order History" section.

Official Tracking: You can use the tracking number to check the exact location and estimated delivery date of your package on the official websites of carriers like UPS, DHL and FedEx.